Refund & Exchange Policy

4. Return & Exchange Requests

All return and exchange requests must be submitted via Kato’s direct messages and must include the customer’s full name and order number.

Customers may:

* Return the item to our Cairo office, where it will be inspected and processed immediately.
* Request a courier collection. Once the item is received and inspected, Kato will contact the customer within 7 business days to arrange the refund. Refunds are issued via bank transfer or electronic wallet, and the courier collection fee will be deducted from the refunded amount.

5. Manufacturing Defects

* Items with a confirmed manufacturing defect are eligible for a full refund, with no courier collection or return shipping fees deducted.
* Kato reserves the right to inspect all returned items before approving any refund or exchange.